Diagnosis and fix sprint terms

1. 1Scope

   A diagnosis investigates one broken flow (login, data, or the live site) and delivers a recorded video and a written report. A fix sprint fixes that one flow and passes the test we agree in writing before I start. Anything else is out of scope unless we agree a new quote.

2. 2Fees and credits

   Diagnosis: $149, paid upfront. Fix sprint: $750 total. The diagnosis fee is credited, so you pay $601: $301 to start, and $300 when the agreed test passes. The amount you paid for the Launch-Check Kit is credited toward one diagnosis booked within 30 days. The diagnosis credit applies to the same app and the same founder, for a sprint booked within 30 days. It can’t be transferred, has no cash value, and is lost if the diagnosis is refunded.

3. 3Not covered

   iOS or Android apps, medical apps, apps that move or hold money, payment bugs, alcohol retail, active hacks, and new features or redesigns. If your request is one of these, I say so before you pay.

4. 4How we work

   By email (or X DMs if you prefer), in writing. No calls are needed; if a screen share is the only way to see a problem, we agree a time first.

5. 5Timing

   The clock starts when payment and the access you agreed to give are both in place, and I've confirmed your slot. Diagnosis: within 48h of access. Sprint: within 5 business days.

6. 6Access and your data

   You give access by invite (for example GitHub, Supabase, your hosting). I never ask for passwords; please don't send API keys in chat or email. During a diagnosis I only look and change nothing. I don't download your users' data. I only send your code or logs to an AI tool if you agree, with secrets and personal data removed. Please rotate any keys I could have seen after handoff. I remove my access at handoff, and you can remove it any time.

7. 7Your part

   Keep a backup or export of your project before work starts. Pay your own hosting, database and AI-tool costs. Answer questions within 2 business days; if you don't, the timeline pauses.

8. 8Refunds

   Diagnosis: If I can’t reproduce the problem and can’t give you a clear next step, you get a full refund. Otherwise the delivered report is final. A diagnosis reports findings and any remaining uncertainty; it doesn’t guarantee a confirmed root cause or that a fix sprint will be possible. Sprint: if I can’t make the agreed test pass within scope, I refund the deposit and you don’t pay the balance. Delays caused by missing access or answers are not grounds for a refund. If you cancel before I start (I email you when I do), you get everything back. If you cancel a sprint after I start, I keep the deposit and you don’t owe the balance; once the fix is ready for the agreed test, the balance is due. Ask within 7 days of delivery by emailing hello@fixedlaunch.com from the email you paid with. I reply within 2 business days and send an approved refund within 5 business days, back to the payment method you used.

9. 9Support

   For 7 days after handoff, I fix problems caused by my changes, free.

10. 10Ownership

    The code changes are yours once paid in full.

11. 11Confidentiality

    I don't share your code or data. I only publish a case study with your permission, anonymised if you prefer.

12. 12Liability

    My total liability is limited to the fees you paid me for that job. I'm not responsible for third-party platform outages, or for changes made by you or your AI tool after handoff.

13. 13Payment methods

    Card or bank transfer (international), UPI (India), through the payment link I send. Work starts once payment has arrived.

Plain-English working terms for a one-person service. Questions: hello@fixedlaunch.com